FREQUENTLY ASKED QUESTIONS  

1. For more info about our photo sessions please have a look at our Services page.
You are also welcome to contact us via our form or call us at 905-434-3753 during business hours (we are in Toronto area, Canada).

2. What are your prices?
3. Can you photograph on location?

4. I would like to use Renata's artwork in my publication or advertising. How to proceed?

5. Buying your fine art prints and artwork reproductions
- Buying Renata's Fine Art Limited Editions Prints
- Buying reproductions of Renata's work.
- What kind of payment do you accept for your prints?
- Do you have cancellation/return policy?

6. Hiring you and what  services do you offer?

7. Representing Renata and her artwork, shows invitations in brick and mortar and web based galleries.

8. Creating links to your website, links exchange and presenting Renata's artwork on non-commercial websites.

9. Employment/assisting and Volunteer Positions Inquiries (job openings, assisting, web design, volunteers) .
- Do you presently have any job openings?
- I am looking for assistant position.
- I am a student looking for experience as web designer. May I create some web pages for you?
- I am a student/have just graduated and I am looking just for experience with your company. Do you accept any volunteer at the moment?

10. Models
- Are you presently looking for models?
- Do you work on TFP basis?
- Do you pay for modeling?
- I am a model and I need portfolio. Can you take pictures for me?

11. Make-up Artists, Stylists
- Do you work with make-up artists?
- Do you use stylist's services?

12. Copying Renata's Artwork
- I am a painter. Can I copy your artwork?
- I would like to use various parts of your artwork in creating my own artwork.
Can I do that?

13. Presenting Renata's artwork in your school, writing essays about Renata's artwork.
- I am a student and I have chosen you as my favorite artist to present you to my class.
Can I do that? Can you answer some of my questions?

14. Autographs collectors - receiving Renata's autographed artwork or greeting cards.
- Sample inquiry: " I collect the signatures of interesting artists from all over the world ... Would you please be so kind to send me via post mail your autographed photograph or art postcard of your work for my collection."

Publishing Renata's Artwork and Advertising use.
- Using Renata's Artwork (various publications, advertising, commercial web usage etc).
Renata's artwork is available for the usage in various publications, advertising,
including Internet, directly from the artist or via stock agencies representing Renata's work.
The price depends on usage required, the size at which the artwork will be used, territory,
the length of the license etc. Please contact the artist directly if you are interested in
using Renata's artwork.

Buying Renata's Fine Art Prints and Artwork Reproductions
- Buying Renata's Fine Art Limited Editions Prints.
Most of Renata's artwork is available as limited editions. Various sizes and printing media
are available. The price will vary depending on size, edition and printing media. All our fine art prints are printed on archival papers. We now usually print on archival watercolour papers or on glossy metallic paper (similar in look to glossy Cibachrome). Printing or canvas is also available on request for some prints. More than one size of prints is often available from artworks within the same editions. Editions number varies depending on artworks, usually we print no more than 20 prints and often only up to 5-10, so editions are really very short.

Artworks are signed and numbered by the artist, unless otherwise noted, and a certificate of the originality can be provided on request. It usually takes about 1-2 weeks to have the work printed and delivered to you via Federal Express if you are located in North America. It might take a bit longer to deliver the artwork to other parts of the world. Your order starts to be processed as soon as we receive your full payment. Work is usually shipped via Federal Express or via other registered mail. We can not ship to P.O. boxes since we require signature on delivery. If you are interested in buying any of our artworks, please e-mail us.

Some artworks are already available in a print form, so they could be shipped to you much
faster than usually. We are now accepting credit card payments via PayPal. You can also pay via money order. Sorry, due to previous fraud problems, we are no longer accepting Western Union checks. To find out more about our payment options, shipping and return policy please see this page.

- Do you have cancellation/return policy?
Yes, we do.

OUR MONEY BACK GUARANTEE/RETURN POLICY:
Money back guarantee: If you don't love your print as much as we do, your money will be refunded as long as you send the item back in the ORIGINAL box within 3 days of receipt. There is a 20% deductible restocking fee for all orders. Customer is also responsible for all shipping charges and custom fees.

Please make sure you will ship the print in the same package as it was sent to you, so it will be clear that you are returning it to the sender. Also please use the same postal service as we have used when sending package to you. Prints should be in the same conditions as you have received them. Damaged prints will not be accepted, unless you will notify us immediately after receiving them that they have arrived to you in damaged conditions.If your item was damaged you MUST retain all packaging materials including the box and to report damage immediately to the shipping company and to us. All packages are sent insured by the shipping company.

OUR CANCELLATION POLICY:
You can cancel your order within 24 hour, there is 5% cancellation fee for orders via Pay Pal and no fee for other orders. If you have canceled your order after 24 hours restocking fees of 20% will apply if we have already processed and printed your order. Restocking fee could be reduced to 10% if we didn't print your order yet. Your cancellation has to be received before your print has been shipped. If the artwork was already sent to you, please see our money back return policy above.

For canceling orders from our Cafe Press store, please see on Cafe Press website

- Buying Reproductions of Renata's work. Are they available and where to buy them?
Yes, you can buy a variety of products with Renata's artworks via Cafe Press store
at:http://www.cafeshops.com/lightvisionart You can buy there T-shirts, including
toddler/infant T-shirts, hooded sweatshirt to keep you warm, mugs, mousepads,
decorative tiles, boxes, wall clock and even calendars. We also have small posters with Prenata's artwork available directly from the artist. Please also check our website often for new products added
to our Cafe Press store or to the STORE section of our Light Vision website.
Please don't forget to sing up to receive our free newsletter, so we can keep you posted about new products (you can sign up at the bottom of this page).

CUSTOM PRODUCT DESIGNS are also available. If you would like to buy other
Renata's artworks on products available via Café Press, please don't hesitate to contact
us directly and we will try to make them available to you. To see samples of Renata’s
artworks, please visit Gallery section of our website.

- What kind of payment do you accept for your prints?
We accept credit cards via Pay Pal secure order service. If you have PayPal account you can also send us money via e-mail. Please contact us for more info. We also accept money orders. Sorry, but personal checks will NOT be accepted. Please make all payments in US dollars, unless otherwise agreed.

Hiring Renata, services provided by us.
- Hiring Renata, services provided by our company - Light Vision.
We are available to work on assignment creating artwork to illustrate your book, article, CD cover.
We can also photograph your products, artworks, create fine art portraits, nude studies, models/actors portfolios and take pictures of travel destination for travel brochures, hotel resorts airlines etc. We specializes in digital photography retouching and other photography enhancement and special effects. Please see some samples of our digitally enhanced work in Digital Fashion and Digital Art Portfolios.
For more info, please see the list of services we provide here.

We are based in Toronto, Canada and work in the studio and on location. Travel arrangements could be made if you agree to cover travel costs.

If you have assignment/job offers for us, please contact us via our form or call between 10 AM to 10 PM North American Eastern
Standard time at: (416) 538-1087.

Representing Renata and her artwork.
- Representing Renata
We are presently looking for a good rep who could help us in promoting Renata's artwork
and her creative services. If you are experienced in this field, possibly have good contacts
in the industry, are reliable and enthusiastic to do this kind of work, please contact Renata
directly. Thank you. Sorry, but we are not interested in selling our images to Royalty Free stock agencies.

- Inviting artist to present artwork in a brick and mortar gallery.
We look forward to your invitations. Please send us also your gallery address and contact info, along with your submission guidelines. We are sorry, but we are not interested in gallery space for which artists have to pay. Thank you.

- Inviting artist to present artwork in commercial Internet gallery.
Please send us your invitation along with the link to your gallery. If you charge for presenting artwork in your gallery it is very unlikely we would be interested, unless your gallery is really great and the fee very modest. We generally prefer to give commission from artwork's sales.

- Inviting Renata to present work in non-commercial gallery.
We welcome your inquiries. Please send us your invitation along with the link to your gallery. Thank you.

Links Exchange and Presenting Renata's artwork on non-commercial websites.
- Creating links to Renata's websites.
If you would like to create a link to one of Renata's websites from your pages, please
contact us sending us direct link to your home page from which you would like to link.
Please also include a short info about your website, as well as let us know where our link
will be placed. Once we receive this letter, we will check out your pages and let you know
if we would like to have such a link placed there. We don't agree to have our
links from pages that are related to violence, pornography or otherwise have content that
we don't find appropriate to be linked to our site. In most cases however we like to have
links from your pages and sometimes we can also provide link back to your website from
our "links" section. We are also interested in having banners beside our links.
To see presently available banners that we have, please follow this link. Thank you.

-Once approved, when posting our artwork on your website, you will need to:
- clearly say that these pictures were created by Renata Ratajczyk (the artist).
- Renata's copyright will be present beside each picture.
- There will be a link to Renata's main website at http://www.lightvisionart.com beside each of Renata's images or if several presented on one page, at least one clearly visible link to Renata's website will be included.
- You will not make any changes to artworks sent to you, unless previously agreed, and the final version was approved by us.
- Once ready, please send us a link to the page (pages) for the final approval.
Please keep us posted about changing the address of this page, so it will be easy for us to keep track of it and to keep our link current.

Commercial Websites:

In case of commercial pages, payment most likely will be required for presenting Renata's artwork. Please contact us for more info. Thank you.

Employment/assisting and Volunteer Positions Inquiries.
- Do you presently have any job openings?
We are presently looking for an artist rep, possibly with good contacts in the industry and knowledge of current pricing, contracts and legal matters. This candidate should have great communication skills, speak and write in perfect English, look presentable and have good business manners. We are hiring only on commission basis.

We are sorry, but beside that, we don't have any other permanent positions available at the moment. From time to time we might need occasional help. We also hire experienced make-up artists and stylists, but only when needed. Please contact us for more info. Thank you.

- I am looking for assistant position.
Please see above. We might need occasional help, but we don't have any permanent positions available at he moment. You might send us your resume and cover letter with salary requirements. It is best to send your resume in the body of your e-mail. Thank you.

- I am a student looking for experience as web designer. May I create some web pages for you?
Maybe. Please contact us and send us links to samples of your work.

- I am a student/have just graduated and I am looking just for experience with your company. Do you accept any volunteer at the moment?
Yes, we might need some volunteer help. This is usually not very exiting job like for example filing slides, preparing artwork submissions, creating client's databases, mailing lists, promoting our services, delivering and picking up portfolios. We are also looking for a rep who will work on commission basis. Only serious inquiries please.

Models
- Are you presently looking for models?
We are always looking for models. Generally we are usually interested in good-looking, young models (male and female), but occasionally we might need other models as well. We usually work on TFP basis (time for prints) and require that our models sign model release. We usually pay money only when working on paid assignments. In this case usually our clients will pay to models directly.
If you are interested in modeling for us, please contact us mentioning what kind of work you are interested in, your approximate age, gender and experience. Please also say if you are interested in working on TFP basis. Please do not send us any pictures, only links where we can view them.
We are sorry, but we usually just delete e-mails with big attachments and we don't open attachments if we are not sure who has sent them and what it is.
If we are interested in your modeling services, we will contact you. We might ask you to send us more links to your photographs, or if you can't do that, we could ask you to send us small pictures via e-mail. > The pictures should be saved in JPEG format with medium compression at 72 DPI and not bigger than 6" (15 cm) on the longer side. Please do not send us more then 300 k in total. We are sorry, but we can not accept bigger attachments and they will be deleted without opening.

- Do you work on TFP basis?
Yes, we do. Please see info above.

- Do you pay for modeling?
We usually work on TFP basis (time for prints). We usually only pay to models when working on paid assignments. Please see more info above.

- I am a model and I need portfolio. Can you take pictures for me?
Yes, of course we can. We can not only take your pictures, but also retouch them and design your promotional materials. Please inquire about our services and pricing options. Beside standard portfolios, we can also create fantasy portfolios for you. Please see our Digital Fashion Galleries if you would like Fantasy Fashion or Glamour Portfolio, or our Digital Art Galleries if you would like Fantasy Fine Art Portraits or Fantasy Fine Art Nude portfolio. We can also create just black and white Fine Art Nudes (male, female or couples). Please see samples in our Fine Art Nude Galleries.

Make-up Artists, Stylists
- Do you work with make-up artists?
Yes, we occasionally do. Please contact us sending info about your experience, links to your work samples and salary expectations. Please do not send any pictures without our request. If you are just starting out and have a few samples of your work, we might be interested in working with you on TFP basis.

- Do you use styling services?
Yes, please see above info. It applies to all stylists. Thank you.

Copying Renata's Artwork
- I am a painter. Can I copy your artwork?
I am sorry, you can't, unless you will receive a special permission from the artist. All artwork is copyrighted by Renata Ratajczyk and can not be used or reproduced in any way without her permission.
- I would like to use various parts of your artwork in creating my own artwork.
We are sorry, but all Renata Ratajczyk's artwork is copyrighted by her and she really doesn't approve that, unless she will grant you a special permission. No part of her artwork could be used or reproduced without her permission. If you are interested in buying limited usage rights to Renata's artwork, please contact us.

Presenting Renata's artwork in your school, writing essays about Renata's artwork.
- I am a student and I have chosen you as my favorite artist to present you to my class? Can I do that? Can you answer some of my questions?
Yes, that's OK. Please review Renata's interviews first. It might answer many of your questions.

Autographs collectors - receiving Renata's autographed artwork or greeting cards.

Thank you for your inquiry. You have a nice hobby. Unfortunately we can not send Renata's artwork or cards for free, but you are very welcome to buy her work or cards. All fine art prints have the artist's signature on them and Renata can sign a card for you on request.

All our art prints for sale are printed on the highest quality archival paper and most of them are short limited editions.

Beside fine art prints we also have cards available and most of them are only $5 US each plus shipping - $2. We can send you one of them if you send us $7 US and your mailing address. Thank you.

If you have more questions, please don't hesitate to contact us. Thank you.